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FAQ & Support

If you would like a super-quick answer to your question, rather than waiting to get a response from the team, then please look through our help section below!

As we constantly add in the most frequently asked questions, the vast majority of common questions and their answers will be right here! Please be aware that if you do submit a question then it may take 24-48 hours for us to get back to you.

Thank you in advance!

Please do not hesitate to contact us if you have any unanswered questions. Simply click on the "Click Here To Contact Us" link further down the page. .

Your Questions Answered:

Q: What are the minimum system requirements?
Unlike other simulators you don't need a super computer to start. These are the minimum system requirements:

1. a 2 GHz, dual-core CPU
2. 512 MB Ram
3. 1024 x 768 px Display with at least 16 bit color
4. DirectX compatible graphics card with 128 MB Ram

VRacer will take advantage of as many cores or distinct processors as you can afford. If you've a faster computer, it will run in a higher setting.

Q: Is it compatible with Mac or Windows 7/8?
Yes. It is designed to work on Windows and Mac OSX-based computers Windows XP, Vista, 7 64 and 32 bit editions and Mac OS X 10.3.9 or later

Q: Is this a one-time payment and are there any hidden charges?
You pay only once. There are NO hidden fees or extra charges and updates are free for life.

Q: Is this available in physical disc format?
Yes. After you've purchased VRacer, you can specify your address in the members area and we'll send you the CD so you do not have to download everything if you choose not to.

Q: Can I use a keyboard to play this?
Yes. If you prefer, you can simply play with the mouse and the keyboard. We do not force you to buy expensive hardware to start playing the game.

Q: Does it support multi-player or split-screen?
Yes it does! It supports local multi-player (split-screen up to 4 players) as well as a massive online community to race against.

Q: Does it support multiple-monitors or my hardware setup?
VRacer supports up to 4 multiple monitors. It also supports all major hardware products including wheels, pedals, etc

Q: Can I pay by check or money transfer?
VRacer can only be purchased by credit/debit card or Paypal. We are unable to process checks or money transfers.

Q: Are my credit card details secure?
Absolutely. VRacer is committed to making the purchase and order process as simple and secure as possible, both for our customers benefit as well as ours. For this reason we use third party payment retailer Clickbank to process all of our online transactions.

Clickbank is one of the world's largest payment retailers and is considered one of the most secure processors in the world. That's why we choose Clickbank to handle all of our online processing. It's in our best interests to make it as safe as possible for you as well as for us. ClickBank is VeriSign secure which is considered the world's most secure credit card payment provider. ClickBank requires: the CVV2 or CVC2 security code. This 3 digit code is found on th e back of your credit card.

Q: My credit card declined. Why?
Clickbank (our payment processor) has some automated security features when it comes to credit card transactions, especially with overseas credit cards. For instance, if the country of origin of the credit card and the country where VRacer is being ordered from are different then it is likely that the transaction will be denied.

I realize that this can be frustrating but as usual it is a few people who spoil it for the rest by trying to rip-off the system. If you are unsuccessful you can try a range of other options, such as PayPal or getting someone from your home country to process the transaction for you on your behalf, and then sending the login details to you.

Q: Can I download this on another computer?
Yes. After purchasing, you'll receive your link to the private members area. You can access the members area from any computer so you can download it anytime. You can also opt for the DVD edition. There is no expiry date and you can install the program on as many computers as you like.

Q: How do I get access again? I've lost the members area
When you purchase VRacer you will receive access to the Members Download Area. You will also be sent an email with the membership download details. Please look into your inbox or spam folders to locate that email.

If you have lost the email, you will need to contact the support team here. Don't forget to provide your email address used, name on the credit card and the date of purchase!

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